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Ireland is not the next Calcutta or Bombay. It is not too difficult to be the back-office customer contact center mecca of the Western world. Which is probably a good thing.

Do want to do this is to build its position as a leading European provider of the next business day an ex-Contact Center - Contact Center Plus, if you will - with heavy technical support and a range of services far beyond simple solutions give a straightforward customer inquiries.Some will be managed by outsourcing vendors, but most are in Ireland by the companies they serve managed.

Here are the staff to manage the entire internal communications for large, multinational operations. They are not only dealing with traditional help desk calls, but the technical support for their own staff and business to business, dealing with HR issues like recruitment and sick leave, payroll systems, company accounts as well as in corporate communication Policy andStrategy, staff and clients with information and intranet functionality.

In their now demanding telecommunications sector, Ireland has 66 contact centers for a number of companies, 3Com, American Airlines, AOL, Dell, eBay, GE Insurance, Google, Hewlett Packard, IBM, MBNA, Oracle, Starwood Hotels, Symantec and Xerox are among - and this is is simply a random sample.

These centers - the Europeans call them shared service centers, but most Americans are more familiar with the concept of managedServices - where Ireland sees the growth potential, even if the Irish do not intend, with his back turned ordinary contact center serving investment banks and catalog customers, for example.

The technology is changing the product. To answer the phone is not enough in those days. To be successful, must be the centers of the world are used in a variety of functions.

A customer backlash May Boost Efforts in Ireland

A recent survey of 1,000 British adults by contact center industryContact Babel analysts found that 142 suppliers were changed, because their existing uses of an offshore service, while three quarters said they felt negatively on their suppliers if they used offshore agents.

Steve Morrell, principal analyst at Contact Babel said in the report: "If UK businesses do not relate to the concerns of their customers, the level of customers to reduce waste and increase their profits further."

This is a problem - and for Ireland liesChance. In India, earning graduates attracted by the prestige of the contact center jobs, perhaps ten times higher salary, but still cost their employers, only one tenth of a European or American company.

Hypothetically, that a typical bank with 12 million customers and annual revenues of $ 400 per customer each year would save more than 17 million U.S. dollars by 1000 by means of replacing the expensive call center with 1,000 employees in India. The disadvantage is that the same hypothetical bank wouldYou need only about one percent of customers defect to another bank in protest against losing all their savings are, at once.

"Ireland is the only native English-speaking member of the eurozone," notes Brendan Haplin, International Media Manager for the IDA, the Irish government seeks inward investment from around the world. "Ireland has a world-class modern telecommunications infrastructure is crucial that both bandwidth and hosting capacity, and we are back with all thisIDA solid support, both financially and practically. "

The Appeal? Language and low taxes?

The landscape in Ireland - Enterprise and cultural - has much more than its fair share of not only Europe but the U.S. business as well dressed. "Ireland has changed radically from 10 or 20 years," says Haplin. "We now have 60 to 70 shared services centers, which are multilingual, are pan-European and transatlantic."

We're talking about big companies of the size and scale of IBM or Dell.By and large, these organizations are very pleased with the quality of staff, the quality of life and the provision of services, which they found in Ireland. They bring in selected technical experts from the U.S. and then use locally selected individuals to develop and expand the capabilities.

These large companies are a testament to the success, not only because they remain there, but because they have a point to significant cost savings, increased efficiency, better quality and customer servicereal drive sales that ultimately gives a better return for shareholders.

Ireland adds, Haplin offers an attractive package, complete with low corporate tax of only 12.5% He works hard to minimize bureaucracy and, instead, knowledge of a low risk engineer, quick start-up high-performance economy. "We have a well-developed environment for call centers and shared services operations, because we are all essential ingredients exist: the skills and knowledge, experience, and haveAvailability of IT-literate and multilingual staff, and the global strategic fit that provides facilities for companies, "Follow the Sun" on a 24-hour model. "

Recorded a population increase bodes well for employers

While Ireland is a place on a company's shortlist of potential offshore locations merit today, what tomorrow? If the right talent - a enough of them are - are available? According to Dr. William Harris, Director General of Science Foundation of Ireland, the answer is aresounding yes. "" The central element in the creation of knowledge is intangible assets such as know-how, insight, talent, passion, imagination and perseverance.

Could "invest in such capabilities, we believe that the best predictor of success in Ireland have," added Harris. "Ireland has a wealth of young talent ready to science and technology is the next great wave of Irish innovation challenges."

Ireland is one of the few European countries an increase in the population and approximately 260,000People, 12.6% of the total workforce are employed in business services. While the population of workers declines in other countries, boding real issues before him, looks at the growing Ireland a young talent pool on a par with the U.S..

[Sidebar] The Irish landscape: poised to Compete

Ireland has changed and changed dramatically. Gone are the sad images of love girls waving a tearful farewell to their men, who are set for a life in the New World of America, orAustralia? They had their fortune and return to build a castle and raise a family in Kilkenny.

Over the past few decades, the Celtic Tiger stuck his way through the jungle of the global economy. He is getting plumper, healthier and more voracious with each paw prints he makes.

The environment is hospitable

The quality of life is a great balance of breathtaking scenery and great recreational opportunities. Golf courses, fishing, biking, camping, hiking and findingsecluded bays along the rugged coast are just a few possibilities to consider.

Real estate is (except in the center of Dublin) and an oversupply of cheap land. Petrol is about half the price it is in Britain and corporation shall be composed of 12.5% 39.5% of the U.S. or the UK, although 30% of turnover is running at 21 percent, it will not be much of an impact on companies whose profits on exports outside the EU and the government bureaucracy has to be simplified. If 85 percent of your goods orServices are for export, then you will be free, so you do not need to fill out forms in order to reclaim VAT.

The Irish are well known - and rightly so - for the warm welcome, not only up to a pint of Guinness with a passing stranger, but for those who have come to stay longer.

Unlike some of its European neighbors, the Irish not blame the arrival of migrant workers, but receive them with open arms as a real and meaningful addition to the local know-how.

LocationEnter a counterweight Policy

Air travel is reasonable but needs more development. The most important airport near Dublin, and has approximately 100 direct destinations worldwide. There is a second Shannon International Airport and usually smaller short-haul facilities in Cork, Belfast and Londonderry. Most international flights from Dublin and Shannon.

With regard to the carriage of goods that are ferry strong, but the distance from the European continent makes it slow. Although a crossingfrom Dublin to Holyhead on the coast of Wales, less than two hours in Normandy is 19 hours away. From Belfast and Larne in the north, there are faster sailing to Scotland and England.

A long story about a lazy, mean agricultural economy, Ireland was 20th in the slow, let alone the 21st To cope century. Outside of the few large cities, it remains a wonderfully unspoilt countryside but also under-developed society.

Ireland entered the European Union with the goal-one status, which meansthat the less developed economic situation, they authorized a package of major infrastructure projects awarded to help him move quickly. His major rural culture saw the benefits of the Common Agricultural Policy, now enabling farmers to ensure open markets and guaranteed prices for their products, even though many are not dumped at the end of butter mountains and lakes in the milk. Almost half of the total 44.5 billion euros, the EU budget on agricultural subsidies of one sort or spentanother.

The labyrinth of small country roads to give Ireland much of its charm, but not much for heavy trucks with large loads of produce to marketplaces around the world. European Union money helped extend a main road and highway infrastructure that was essential for growth.

All this helped to encourage new investors from other countries to construct facilities in Ireland. Encourages the Government, with attractive packages, which likes to put Dell, Xerox,Baxter International, Hertz and many others before they even got on the contact center.

But all that euro-zone has provided assistance over now. The rise of the Celtic Tiger, is forced to the reality of economic growth, Ireland, will move by the European Union is not just a subsidy provider to other emerging nations, including some of the 10 new countries that subsidize their accession, the European bloc taken in 25 products.

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