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While I was a bit over racist attack on a call-center employees, I felt that I have not done enough to get into the depths of matter. Only the analysis of published data and reading the report from someone else feel not enough. I decided that for someone who actually works in a call center to speak. Following is the transcript of the conversation. My respondents working in a call center in Pune, India. The responses were not processed.

1) Here in the U.S., we hear of call center employees willAbuse of callers from the U.S.. They are called bad reputation and are unpleasant. Have you given this situation ..? If so, how did you handle it and how you feel about, about Americans in general? Even the bad behavior of American callers made .. u have a bad image of America? If an employee complaints about bad behavior of callers, not like the management deal with that? Are the employees provided counseling ..?

Sure. Every day an agent would get at least one or two calls where theCustomer gets abusive. In such situations, the agents ask you to give the customers of profanity, or he could hang up. The work is not always how the customer is still unfair, and because the calls are simply not hang up on customers and it has all of his agents was at least request twice. This means the agents make themselves feel bad and it could affect the agent productivity. However, a permanent agent (someone who has been in process for more than 6 months can handle theseSituations elegant. But the new joiners find it quite hard to treat, and it is for these substances, we have advised the meetings either immediately or after the shift. In such cases, the team leader takes over the claim of the supplier. This is called as an escalation. Americans are generally quite patient and can wait for hours before they finally live with a person who, as the waiting times are usually high, especially in speaking technical support. First, agents feel abandoned anddepressed that such incidents do, however, finally overcome. But can such a call to spoil the day for an agent, regardless oh it permanent or a fresher.

2) If you are given a chance .. work in America for the Americans? Please explain your answer.

This is a very subjective question. The pay-packet in call centers is compared to other professions in the market. Even if you relied on growth opportunities in the U.S. market will certainly be offered the prospect of workingIn America is very appealing. Only a few bad American customers can not be put off by the Indian job seekers $$$$$$.

3) Do you believe that .. in the future with an increase in costs in India, the call center migration to other low cost locations? And you think you are ready to take another job in another industry?

The relocation of call centers or with a new facility is not entirely dependent on the monetary part. Yes, the reason the jobs outsourced, because theCosts. This is only possible if the resources are made available to a good choice. The biggest advantage and the main reason for the call center boom in India is the English-speaking population combined with the cheap labor. Either one of these options alone can not be the right thing for an alternative. Unlike America, where call center jobs for unskilled workers is (mostly) in India, people are connected with this industry and highly qualifiedexperienced in most cases. Therefore, get another job is not a big problem, but the pay package may not be the same.

4) What are your plans for the future are ..? Do you want to make a career in this field ..?

In general, people connected with this industry would work for 2 to 3 years with a few exceptional cases of individuals who for more than

4 or 5 years. Attrition is the biggest challenge in this industry to resolve, but it is mainly because the night shift. NightShifts and health are the main reasons (type of job) for workers in this field. Those who can handle it comfortably sit on top of the organizational hierarchy.

5) Do you feel from society because of the odd working hours in the call center .. has solved?

This is the biggest weakness is that it connected with this industry. You do not get enough time for social life. Even if you only work 5 days a week, nor the 2 odd days that you get for yourselfsimply not sufficient to address concerns for the recreation or other domestic commitments. That is one reason why you are a pretty young audience is in call centers.

Appears on Associated Content and American Chronicle. This interview was included for an article about OhMyNews.com.

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